General terms and conditions of sale

GENERAL TERMS AND CONDITIONS AND CANCELLATION POLICY

1)      Tranquility rate, long stay, breakfast included and packages: free cancellation

  • If the booking is cancelled up to 24 hours before the date of arrival, no fee will be charged.
  • If booking is cancelled later than 24 hours before date of arrival or in case of no-show, 100% of the total price of the reservation will be charged.
  • A credit card is required by way of guarantee.

2)      Advantage rate

  • The total amount of the reservation is charged at the time of booking and is not refundable. The dates of your stay cannot be changed either.

3)    Payment guarantee

A payment guarantee is required (valid credit card). If you do not provide one in time:

  • The reservation could be cancelled. 
  • In case of a last minute reservation, the room will not be guaranteed after 6:00 pm on the day of arrival. 
  • Payment will be required at check-in.
  • A security deposit will be required if a credit card is not presented at check-in

4)      Supplements

  • €1 per room, per night, per person will be added as a tourist tax of the City of Profondeville. 
  • Unless indicated otherwise, breakfast is not included in the price of the room.

5)     Non-smoking hotel

  • The hotel is strictly non-smoking. A fine of €250.00 will be charged to the room of offenders. 

6)      Children, babies and extra beds.

  • The stay of a baby (from 0 to 24 months) is charged 30€. A baby bed is available.
  • There are no extra beds available.

7)         Pets

  • Pets are not allowed on the hotel grounds. 

8)     Important

A valid identity document and credit card will be requested upon arrival. If the name on the identity card or passport does not match the name on the credit card, a written authorization from the cardholder will have to be produced.

9)     Invoicing

  • Our invoices are payable upon receipt. The issue of bills of exchange or the possible granting of terms and deadlines for payment shall not affect the novation or derogation to the present general terms and conditions. Payment costs and taxes are always at the customer’s expense.
  • Any invoice issued by the Vedette Hotel shall be considered to be definitively accepted by the client if it has not been contested in detail by registered letter within eight days of the invoice.
  • Any invoice unpaid when due shall by operation of law and without formal notice be increased by 15% with a minimum of €100 under a fixed penalty clause. Similarly, interest of 1% per month shall be charged 15 days after the date of the invoice.
  • All disputes relating to our invoices shall fall under the exclusive jurisdiction of the Courts of the judicial district of Namur and the Justice of the Peace of Namur